RingCentral - Pickup Calls For Another Employee

If you would like to be able to answer calls for another employee from your own phone when they aren't at their desk, you can setup call pickup so that you can answer them from your own phone by just pressing the speed dial for that employee when their phone is ringing.

For instance, Alice and Bob both work as service advisors and sit close enough that they can hear each others' phones. If Alice's phone rings while she is away from her desk, Bob can answer her call from his own phone by just pressing the speed dial for Alice from his phone when her phone starts to ring. Alice can do the same for Bob.

To enable call pickup, you will need to add them to your speed dial, enable the call pickup feature, and then the person whose calls you want to answer will need to give you permission to pickup their calls. The below instructions will walk you through the setup.

These instructions will make it so Bob can pickup Alice's calls. If they both want to pickup each others' calls, the instructions would have to be followed again, but flipping the instructions for Alice and Bob around.

Bob Adds Alice to Speed Dial and Enables Call Pickup

Bob needs to log in to the RingCentral website at https://service.ringcentral.com/
1. Click the Single Sign-On button.
2. Enter his billionauto.com email address on the next screen and click Submit.
3. Enter the same username and password he uses to sign into your computer and click Submit.
4. Follow the prompts to get through the DUO security.
Click Settings at the top of the page.
Select Phones & Numbers to expand that section.
Click on the Presence button on the right side of the section.
Check the box at the top of the screen that says Enable me to pick up a monitored line on hold.
Assign Alice to one of the available slots by clicking the Assign Extension to the right of an open speed dial slot. Your desk phone can only display speed dials up to #12. If you have a side-car expansion module attached to your phone, you can add up to 99 speed dials.
Select Save at the bottom of the screen. Your phone will need to reboot before you see the new speed dial.

Alice Gives Bob Permission to Pickup Her Calls

Alice needs to log in to the RingCentral website at https://service.ringcentral.com/
1. Click the Single Sign-On button.
2. Enter her billionauto.com email address on the next screen and click Submit.
3. Enter the same username and password she uses to sign into your computer and click Submit.
4. Follow the prompts to get through the DUO security.
Click Settings at the top of the page.
Select Phones & Numbers to expand that section.
Click on the Presence button on the right side of the section.
Select the Permissions tab from the top of the screen.
Set the option Allow other users to see my Presence status to On.
Search for Bob in the list.
Place a check next to Bob's name.
Click Save at the bottom of the screen.