Who To Contact for Assistance

With the wide array of technologies used at Billion Auto, it can be confusing to know who you should contact if you need assistance with a device or piece of software. This page aims to give you guidance on who to reach out to for help.

If you are still unsure who is the best person or team to assist with your issue, contact the IT Support team at 605.373.6900 (Ext. 60-6900) or email them at ITSupport@billionauto.com. They will gladly point you in the right direction if they are unable to resolve the issue themselves.

Topic Issue Contact General Support Network, Virtual Machine, Shared Folders, etc.
Billion IT Service Desk
605.373.6900 (Ext. 60-6900)
ITSupport@billionauto.com Phones & Call Routing Phones not working, Calls not routing to correct group
Billion IT Service Desk
605.373.6900 (Ext. 60-6900)
ITSupport@billionauto.com
CDK Drive Application does not open to login screen
Billion IT Service Desk
605.373.6900 (Ext. 60-6900)
ITSupport@billionauto.com
CDK Drive Issues within application

CDK Global: 866-668-5394

Client Number: 13115403

*For faster service, use Service Connect

CDK Printing Change print/form queue Lori Gardner: 605.679.3680 (Ext. 60-3680)
Rita Marsh: 605.679.3685 (Ext. 60-3685) CDK Printers Hardware Issue with a CDK Printer

CDK Global: 866-668-5394

Client Number: 13115403

*For faster service, use Service Connect

Printers Add/Change printers in applications (other than CDK)
Billion IT Service Desk
605.373.6900 (Ext. 60-6900)
ITSupport@billionauto.com
Xerox Printers

Hardware issue with non-CDK printer.

Provide equipment number from the OfficeAdvantage or PrintSmart label.

OfficeAdvantage: 866.732.4675 DriveCentric CRM All Issues Check with your sales managers to find out your store's resource. If you are a sales manager and can't handle the concern, reach out to Michael Crowley at 605.366.0848 (Ext. 60-0848) VIMS / Viper / BillionAuto Website All Issues Sterling E-Marketing: 888-817-5545
Paycom Timeclock Fingerprint not setup on timeclock HR associate for your location Paycom All other Issues Start with the Billion IT Service Desk, they may have to refer you to someone in Payroll for more assistance depending on your issue.
Billion IT Service Desk
605.373.6900 (Ext. 60-6900)
ITSupport@billionauto.com
GM Global / GM TechLine Connect All Issues GM Techline: 877-446-8227

*CDK Service Connect is a function inside of CDK Drive application for creating CDK trouble tickets and chatting with CDK support representatives online. It is generally faster than calling their toll-free support line. Look to the right-hand side of your CDK Drive window and at the bottom click on the S shape. From there, click “Need Assistance?” near the top and follow the prompts.