Outlook Not Receiving Emails

If you suspect you are not receiving emails in Outlook, look at the bottom-right corner of Outlook for the status. Compare your status to those documented here to see what you should do.

Connected to: Microsoft Exchange

Everything should be working correctly.

Ask a coworker to send you a message, or test it yourself by sending your work email a message from your personal email via your cell phone.
Contact the IT Service Desk at 605.373.6900 (Ext. 60-6900) if you are still having issues.

Working Offline

Select Send/Receive from the menu at the top of Outlook.
Click on the Work Offline button on the ribbon menu disable the offline mode.
Check the status in the bottom right of Outlook again to verify it now says Connected to: Microsoft Exchange.
Contact the IT Service Desk at 605.373.6900 (Ext. 60-6900) if you are still having issues.

Need Password

This occurs because you changed your computer password recently, and Outlook needs to know what your new password is.

Click on Need Password 1 time.
Enter your main computer password into the box that pops up.
Once you submit the password, check the status in the bottom right of Outlook again to verify it now says Connected to: Microsoft Exchange.
Contact the IT Service Desk at 605.373.6900 (Ext. 60-6900) if you are still having issues.